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Trust Works!: Four Keys to Building Lasting Relationships, by Ken Blanchard, Cynthia Olmstead, Martha Lawrence
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New York Times bestselling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in book form!
Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust.
In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
In today’s polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.
Learn how the apply the “ABCD trust” model to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.
- Sales Rank: #310261 in Books
- Published on: 2013-04-30
- Released on: 2013-04-30
- Original language: English
- Number of items: 1
- Dimensions: 8.25" h x .65" w x 5.50" l, .55 pounds
- Binding: Hardcover
- 160 pages
Review
“Outstanding! In a world where people can’t always be counted on, this book shows you how to recognize the trust busters-as well as boost your own trustworthy behavior.” (DR. PHIL MCGRAW, #1 New York Times bestselling author of Life Code and host of the "Dr. Phil" show)
“There’s nothing more important than building trust-without it, you’ll never achieve your goals. This profound little book can help you make big things happen.” (Stedman Graham, chairman and CEO of S. Graham & Associates and author of Identity: Passport to Freedom)
“To achieve your dreams, you first have to learn to trust yourself and then inspire others to trust you. In clear, simple terms, this book shows you how. Read it!” (Anthony Robbins, entrepreneur, peak performance strategist, and author of Awaken the Giant Within and Unlimited Power)
“I am a raving fan of Trust Works!. The ABCD model is simple, easy to remember, and actionable.” (Garry Ridge, CEO of WD-40 Company and coauthor of Helping People Win at Work)
“Not only is Trust Works! fun to read, but it also provides invaluable tools for building greater trust-or repairing trust that’s been broken. Required reading for individuals and organizations alike.” (Ken Druck, PhD, author of The Real Rules of Life and The Secrets Men Keep-and the original executive coach)
“Trust Works! addresses what is often a fuzzy concept-trust-in a clear and logical manner. Timely and engaging, this book is sorely needed.” (Richard Whiteley, author of The Corporate Shaman and The Customer Driven Company)
“I enjoyed every thought expressed in Trust Works! Ken, Cindy, and Martha have hit a home run in the game of life with this magnificent offering.” (Colleen Barrett, coauthor of Lead with LUV and president emeritus of Southwest Airlines)
“Building high-trust relationships is the foundation of effective leadership. With typical Blanchard brilliance, Trust Works! demystifies the complex concept of trust and identifies the core behaviors necessary to build and restore it.” (Jim Irvine, manager of talent management and organizational learning at Nissan North America and coauthor of Your Resume Sucks!)
“In life and particularly in management, trust is critical. Simple, clear, and focused, Trust Works! is full of practical ideas that can immediately be applied to boost morale and productivity. A must-read for every manager.” (Lisa Doyle, vice president of learning and development, Lowe's Companies, Inc.)
“Ken and his coauthors lead us on a skillful journey of understanding how, whom, and why we learn to trust. Trust Works! is an essential teaching for anyone seeking to deepen their best work in the good soil of sustainable, trustworthy, road-tested wisdom.” (Rev. Wayne Muller, founder of the Institute of the Southwest and bestselling author of Sabbath and A Life of Being, Having, and Doing Enough)
From the Back Cover
Trust Works!
How to build it—How to keep it
In this enlightening guide developed from his popular Trust Works! training program, #1 bestselling author and management guru Ken Blanchard turns his vast knowledge and insight to one of the most timely and complex issues that affects all areas of our lives.
Once upon a time, a dog and a cat lived together with other animals and the humans who cared for them. But canine and feline did not trust each other—a situation that led to fighting, backbiting, and sabotaging that soon affected the whole household.
Unless their conflict was resolved, all of the pets would lose their home. Fortunately, a wise old parrot stepped in, teaching dog and cat the ABCDs of trust. As each became aware of the unconscious behaviors at the root of their hostility, dog and cat discovered how to change their behavior—a mutual transformation that created a happy, productive environment for all.
In Trust Works! Ken Blanchard applies that fable to real-life situations to show anyone how to get along better with those around them. He outlines his ABCD trust model and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.
In today's polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.
About the Author
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Cynthia Olmstead founded TrustWorks Group in 1987 and served as its president until it was bought by The Blanchard Companies in 2010. A group development expert, she recognized that the core of many problems is the lack of trust.
Martha Lawrence is a former editor at Simon & Schuster and Harcourt. She is an executive editor at The Ken Blanchard Companies.
Most helpful customer reviews
4 of 5 people found the following review helpful.
Don't Mistakenly Think it's Only About "Leadership"
By Let's Compare Options Preptorial
OK, I'll have to admit it, I HATE those silly "leadership" books that sell thousands of copies "teaching" you to be a better time manager, people manager or self manager. Frankly, most of that stuff is TOO silly and of little value.
The problem with this fine book is that the publishers are promoting it in the management and "leadership" literature as a business/management type title, and in fact the author does give seminars to businesses, hopefully to keep the ideas percolating. HOWEVER, Ken's amazing little slices of life, stories, unexpected connections and just plain surprising new ideas go FAR beyond management, business, etc. to relationships of ALL kinds-- significant others, parents and kids, yes/work, as well as friends and "enemies."
This book is breathtaking in scope and incisive in insights. It's like "Profiles in Courage" that made you generalize and think about courage inductively. Same here-- there is an amazing series of "ahas" that happen about the phenomenon of trust itself, how it works, what it does, how it is important. It even touches on the spiritual in a way, in the form of "Who can you REALLY trust???" With so many deceptions around today, so much spinning we see everyday everywhere, and so much information (who knows what's really been vetted?), looking deeply at trust is timely and wonderful.
This isn't dry or word bending/ show off philosophy! It is a fun read, a page turner, you'll laugh and say WOW, I wish I'd known that when... Buy it! You'll find many perspective changing lessons that will bring you a lot more success and joy in both little and "big" relationships. If you've already read it, and loved it, here are two more brand new ones in a similar genre (eye openers) that I also really enjoyed:
Blind Spots: Why We Fail to Do What's Right and What to Do about It
and
The Art of Thinking Clearly
All three reasonable cost, very fun, and sincerely enlightening, enjoy!
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2 of 2 people found the following review helpful.
Wondering? Read this book! :)
By LOVES2READ
I enjoyed the stories. Yes we can all read pithy novels and dry instruction manuals; but I have more fun with parables. So while having fun I also was amazed at how much I was unaware of when it came to trusting others and their trusting me. I wish I had this knowledge as my children were growing up to share with them. It may seem small and simple, but just try one of these ideas a week and you will be surprised at the change in your life. Buy it, read it, you will be glad that you did.... I am.
1 of 1 people found the following review helpful.
Trust me. This book could help make the world a better place.
By Steven R. Gottry
I feel it is my duty to preface my comments with an admission that this will not be an "arms-length" review. The reason is, Ken Blanchard is a treasured friend of mine, and I co-authored "The On-Time, On-Target Manager" with him. On top of that, I know Martha Lawrence and I respect her literary abilities. I even received an autographed copy of the book to add to my many shelves of signed editions.
So, you may safely assume that I enjoy all of Ken's books, especially since they all meet my basic requirement: I read books that help me in my personal or professional life and offer a key nugget or nuggets that will impact me. TRUST WORKS offers plenty of nuggets, they are memorable, effectively communicated, and they can be easily applied.
Ken (and his coauthors) are known for telling engaging parables to make the key points...usually three or four basic ideas that build upon one another. While this book continues in that tradition, it is presented in two parts. Part I is the "parable" portion of the book. "A Tale of Trust" is the story of a family, their pets, and how they all employed the ABCD Trust Model to resolve their trust issues. Part II presents the "Trust Building Resources" readers will need to apply the principles in their relationships at home and in the workplace.
There is a tool the reader can use to assess his or her trustworthiness, and the authors suggest that the reader's partner or coworkers also be asked to use a similar form (also included in the book) to evaluate him or her. The reader would then compare the self-evaluation with those of others. This will be a wonderful exercise in self-discovery!
The ABCD Trust Model is quite brilliant. If you use it on a consistent basis, I believe this book will help you gain a better understanding of why and how "trust works," and why it is so important to build and maintain trust in all of your relationships. Buy it, read it, apply it!
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